Frequently Asked Questions

Ordering & Customization

How do I submit my engraving text or design?

After placing your order, we will contact you via email to collect your engraving details — including the text, font preferences, and placement. We will then send you a digital proof for your review and approval before any engraving begins.

Do I get to see a proof before you engrave?

Yes, always. We require written confirmation via email of your approved proof before we begin engraving. This ensures your personalization is exactly right before it becomes permanent.

Can I submit a logo or custom artwork for engraving?

Yes! We welcome custom logos and artwork. Please note that image quality affects engraving quality — vector files (.ai, .svg, .eps) or high-resolution images (300 dpi or higher) produce the best results. We'll let you know if your file needs adjustment.

Can I make changes to my order after placing it?

Changes can be accommodated if your order has not yet entered production. Please contact us as soon as possible at DeepwoodsConsolidatedLLC@gmail.com if you need to make a change.

Production & Lead Times

How long does it take to make my order?

All of our products are made to order. Lead times vary by product and are listed on each product page. Most items ship within 5–11 business days of order placement. Expedited shipping is available at checkout, but please note that expedited shipping does not reduce production lead time — it only affects transit time once your order ships.

Will my board look exactly like the photo?

Because we work with natural hardwoods, grain patterns, color, and figuring vary from board to board. No two pieces are exactly alike — which is part of what makes each one special. Photos on our product pages are representative of the product you will receive.

Shipping

How do you ship orders?

We ship via USPS and UPS. Shipping method and carrier are selected based on your location and order size. Expedited shipping options are available at checkout.

Do you ship internationally?

Currently we ship within the United States. Please contact us if you have questions about international shipping.

How will I know when my order ships?

You will receive a shipping confirmation email with tracking information as soon as your order is on its way.

Returns & Refunds

What is your return policy?

Returns are accepted within 15 days of purchase for non-personalized items. Items that have received laser engraving or custom inlays are not eligible for return or refund. Please see our full Refund Policy for details.

Who pays for return shipping?

The customer is responsible for return shipping costs. A 25% restocking fee applies to all eligible returns. If a returned item arrives damaged or with missing features, the cost to repair or replace those features will be assessed in addition to the restocking fee.

What if my order arrives damaged?

If your order arrives damaged in transit, please take photos of the package prior to opening that include the whole box from at least four different angles.  Additionally once these photos are taken please open the package and inspect the items for damage, take the same types of photos  of the items if they are damaged.  Please contact us within 48 hours of delivery at DeepwoodsConsolidatedLLC@gmail.com with photos of the damage and packaging. We will work with you to make it right.

Wood Care

How do I care for my cutting board or serving board?

Please visit our Wood Care Guide for full instructions on cleaning, oiling, and maintaining your DeepWoods piece.

Is my board food safe?

Yes. All of our cutting boards and serving pieces are finished with food-safe oils and/or finishes. We do not use any toxic stains or varnishes on surfaces that contact food.

Contact Us

Still have questions? We're happy to help. Reach us via Shopify chat or email us at DeepwoodsConsolidatedLLC@gmail.com.